Company CEO's and organization leaders have a "revolutionary" idea: Let's replace ALL customer service with AI. The cost benefits are amazing! — ssu
Think about it when it's your money, debts, financial investments, something quite important to you. Imagine your bank has no people that you can talk to.Customer service - particularly technical support - is already in the shitter. Does it really matter if it drops out of the toilet bowl into the sewer? — Pantagruel
Think about it when it's your money, debts, financial investments, something quite important to you. Imagine your bank has no people that you can talk to. — ssu
And you and me likely aren't alone. Which I think puts this to a more correct perspective: everything that theoretically could be replaced by AI, won't be replaced by AI and robots.Which is why I now do my most important banking where there is decent brick and mortar access. — Pantagruel
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