Of course, you can't force someone who's being monologic and con-
trolling to become dialogically-minded. You can't make an angry person happy.
So the question becomes, How to respond to those who would sabotage a discussion in the ways that trolls do?
I did a little research on trolling a while back, and here's my conclusion:
How to neutralize a troll
What is are the best practices when a troll rears his head? We have all heard the expression, "Don't feed the trolls": when they can't agitate and anger people, they will be forced to move on and take their personal hell with them. Sad, but true. Here are some other strategies for shutting down naughty trolls:
• Keep your ego and pride out of the mix.
• Sit the game out. You're guaranteed to lose by trying to one-up a troll because you're trolling now, too. You're doing the same thing that you hate in him.
• Don't take a troll's cruelty personally, because he will inflict it on any fish who bites the lure. It's really not about you. Really.
• If you are already in a bad mood, it's much easier to lose your temper and respond negatively to other negative comments (Cheng). We need to be conscious of when it's good to be on the forum and when we might need to stay away.
• Flag nasty comments and turn them over to the moderators.
• Block trolls. You'll be much happier not reading the toxic comments. We probably all have twinges of curiosity to know what the blocked troll is up to, but be aware of how you'll feel after you've peeked; my bet is that you'll feel worse, not better.
• Call trolls out publicly when they're nasty: don't stand by passively while they inflict cruelty on others. Shame him: if enough people on a forum speak out against nastiness, he might just dry up and blow away, or he might melt.
• Defend the troll's victim, and stand up for that person (Pierre). But do it publicly, not in PMs.
• Finally, try to generate compassion for the poor troll. If you understand how unhappy the troll is, and how his misery directs him to make others miserable, it will be easier to recognize what's really going on and you won't plug in.
In conclusion: Anger and hatred can be infectious, so it's important to keep one's emotional and intellectual immune systems in good health.
Works Cited
Adorno, Theodor. "
Freudian Theory and the Pattern of Fascist Propaganda." 1951.
Anderson Ashley A, et al. "The 'nasty effect': Online incivility and risk perceptions of emerging technologies." Journal of Computer-Mediated Communication 2014; 19:373-387.
Buckels, Erin E. et al.
https://scottbarrykaufman.com/wp-content/uploads/2014/02/trolls-just-want-to-have-fun.pdf Personality and Individual Differences 2014; 67:97-102.
Cheng, Justin et al.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5791909/ CSCW Conf Comput Support Coop Work. 2017 Feb-Mar; 2017: 1217–1230.
Hardaker, Claire.
https://clok.uclan.ac.uk/4980/2/ Journal of Politeness Research, 6 (2). pp. 215¬242, (2010).
Munro, Kali.
In Suler, The Psychology of Cyberspace.
Pierre, Joe MD.
https://www.psychologytoday.com/us/blog/psych-unseen/201609/no-comment-3-rules-dealing-internet-trolls Psychology Today Sept 1, 2016.
Suler, John, PhD.[url=http://"The Online Disinhibition Effect."] [/url] Aug. 2004. In The Psychology of Cyberspace.
---.The Psychology of Cyberspace[/url] (hypertext).